1). ORDERING POLICIES

Advance Disclaimer Submission - Orders for vials or chemicals (of any type) require shipment to your business address AND advance submission of our contract disclaimer.CLICK HERE. Exceptions regarding this requirement apply to orders from any Federal, State or Educational facility. Any order for active pharmaceutical ingredients (API) used in pharmaceutical manufacturing will require our purchase agreement AND proof of business entity status. The business must be congruent with the chemical(s) ordered. THIS MUST BE DONE BEFORE YOU PLACE AN ORDER. Failure to comply with this requirement will result in immediate cancellation of your order without notice.

2). WEBSITE PRICES & SHIPPING

Prices on our website do not include shipping. The minimum charge for shipping is $9.00 USD and covers FedEx Ground service for up to 10 pounds for detinations within the continental USA only. Insurance for up to $500 USD is an additional $2.50 USD. Hazardous items carry a $20.00 USD surcharge for domestic ground transportation in addition to regular shipping charges. Hazardous items shipped as "Consumer Commodity" will carry a $5.00 surcharge in addition to regular shipping charges and is only available for destinations within the continental USA. Hazardous items that require packaging under 49CFR 173.13 will carry a $10.00 surcharge in addition to regular shipping charges and is only available for destinations within the continental USA. You must inquire in advance if you require expedited domestic shipping or export of hazardous materials. You should inquire about shipping charges if you are mailing your payment (see below regarding acceptable payment options).

Delivery time for small orders (generally, any order less than $500.00 or 25Kg) is usually 7-10 business days. Please inquire using the e-mail link below to see if a smaller repackaged unit is already available for expedited shipping.

3). ORDER PAYMENT & CREDIT TERMS - UNITED STATES CUSTOMERS

We do not grant Net 30 Day payment terms to anyone except Federal, State or Educational entities located in the USA. All private business entities must submit OUR completed credit application: CLICK HERE for review, processing and approval. IF APPROVED, purchase orders (USA ONLY) must then be faxed to: 877-484-3554 . A favorable Dun & Bradstreet account profile with a minimum 3 year reporting history is required to be considered for Net 30 Days payment arrangements. If your company lacks this requirement you must pay in advance using Visa, Mastercard or American Express.

CREDIT CARD ORDERS (USA CUSTOMERS ONLY): CLICK HERE

Certified cashiers checks and money orders are also accepted with immediate order processing. Business checks will delay order processing until the funds have cleared both your bank and ours (averages 10 business days). Private/personal checks and C.O.D. orders are not accepted.

4). ORDER INSTRUCTIONS - CUSTOMERS OUTSIDE THE USA

Customers located outside of the USA must pay in advance by bank wire transfer. You will need to first give us your complete order details and shipping detaination via e-mail. sales@VGDUSA.com

5). PRODUCT RETURNS

Returned products are not accepted unless what you received is not what you ordered. Mistakes made on your behalf and appropriate product application are entirely your responsibility.

6). MAIL ORDERS

If mailing your order, you will need to first receive a complete quotation including shipping. Then, please screen print our mail-order form and send it in along with our purchase agreement and payment. CLICK HERE

PERSONAL CHECKS & COD ORDERS NOT ACCEPTED

Alternatively you can fill this form to tell us more about you and your requirements :-

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